Nerchr Terms & ConditionsThese Terms of Service ("Terms") form a legally binding agreement between Nerchr Ltd, a company registered in England and Wales (company number 15726343), whose registered office is at 15 Neptune Court, Vanguard Way, Cardiff, Wales, CF24 5PJ ("Nerchr", "we", "us", "our") and the entity or individual agreeing to these Terms ("Customer", "you", "your").
By creating an account, accessing, or using the Nerchr platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Fair Use Policy, and Cookie Policy (collectively, the "Agreement"). If you are accepting on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use the Service.
In these Terms, the following definitions apply:
"Account" means the manager account created by the Customer to access and use the Service, including any Client Accounts created underneath it.
"Acceptable Use Policy" or "AUP" means the Acceptable Use Policy published at www.nerchr.io/acceptable-use, as updated from time to time.
"Agreement" means these Terms together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Fair Use Policy, and Cookie Policy, which collectively govern your use of the Service.
"Authorised User" means any individual granted access to the Service through the Customer's Account.
"Client Account" means a sub-account created within the Customer's Account to manage data, funnels, contacts, and reporting for a specific end client or business unit.
"Contacts" means the individual records created within the Service, whether through funnel submissions, integrations, manual entry, CSV import, API, or any other method.
"Contact Allowance" means the number of Contacts that may be created per billing cycle under the Customer's Plan, as specified on the Pricing Page.
"Customer Data" means all data, content, and information submitted, uploaded, or otherwise provided by the Customer or its Authorised Users to the Service, including Contact data, funnel content, pipeline configurations, and custom fields.
"Fair Use Policy" or "FUP" means the Fair Use Policy published at www.nerchr.io/fair-use, as updated from time to time. The Fair Use Policy sets out the technical ceilings and reasonable use thresholds that apply within the Service.
"Funnels" means the interactive lead capture experiences created by the Customer using the Service.
"Intellectual Property Rights" means patents, trademarks, service marks, registered designs, copyrights, database rights, design rights, trade secrets, know-how, rights in domain names, and all similar rights anywhere in the world, whether registered or unregistered.
"Plan" means the subscription tier selected by the Customer, as described on the Pricing Page.
"Pricing Page" means the pricing section published on our website at www.nerchr.io (or such other URL as we may notify you of) setting out the current Plans, fees, Contact Allowances, and overage rates.
"Service" means the Nerchr platform, including the funnel builder, contact management, dashboard builder, conversion API connections, workflow automations, integrations, and all related features, tools, and functionality made available by Nerchr.
"Subscription Fee" means the recurring fee payable by the Customer for use of the Service under their selected Plan.
"Third-Party Services" means any third-party platforms, tools, or services that integrate with or connect to the Service, including but not limited to advertising platforms (such as Google Ads, Meta, Microsoft Advertising, LinkedIn Ads, TikTok Ads), analytics services, CRM platforms, and integration services (such as Zapier).
"Trial Period" means the free trial period offered to new Customers, as specified on the Pricing Page.
To use the Service, you must create an Account by providing accurate, complete, and current registration information. You agree to keep this information up to date.
You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately at support@nerchr.io if you become aware of any unauthorised use of your Account or any other security breach.
You may permit Authorised Users to access the Service through your Account. You are responsible for ensuring that all Authorised Users comply with these Terms. Any breach of these Terms by an Authorised User shall be treated as a breach by you.
Depending on your Plan, you may create Client Accounts within your Account. Each Client Account is segregated, with separate Contacts, Funnels, pipelines, and reporting. You are responsible for all activity within your Client Accounts and for ensuring that your use of Client Accounts complies with these Terms and all applicable laws.
You must be at least 18 years old to create an Account and use the Service.
You represent and warrant that all information you provide to us is truthful, accurate, and complete. We reserve the right to suspend or terminate your Account if any information provided is found to be inaccurate, incomplete, or misleading.
Nerchr provides a platform for creating interactive lead capture funnels, managing contacts and sales pipelines, building custom reporting dashboards, feeding conversion data back to advertising platforms, and automating workflows. The specific features available to you depend on your Plan.
We may modify, update, or discontinue features of the Service from time to time. We will use reasonable efforts to provide advance notice of material changes that negatively affect your use of the Service. Continued use of the Service after any modification constitutes your acceptance of the updated Service.
We aim to make the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or circumstances beyond our reasonable control. We will use reasonable efforts to provide advance notice of scheduled maintenance where practicable.
Support is provided in accordance with your Plan. Details of the support available for each Plan are set out on the Pricing Page.
We may offer a Trial Period during which you can access the Service without charge. The duration and terms of the Trial Period are as specified on the Pricing Page.
During the Trial Period, you will receive the full Contact Allowance for your selected Plan. If your Contact Allowance is reached during the Trial Period, you may be prompted to convert to a paid subscription. No overage charges apply during the Trial Period.
At the end of the Trial Period, your Account will not automatically convert to a paid subscription unless you actively provide payment details and confirm your subscription. If you do not convert to a paid subscription, your access to the Service will be restricted. Your Customer Data will be retained for a reasonable period (no less than 30 days) after the Trial Period ends, during which you may convert to a paid subscription to regain access.
We reserve the right to terminate or modify any Trial Period at any time, with or without notice. Free trials are limited to one per Customer.
By subscribing to a paid Plan, you agree to pay the Subscription Fee applicable to your selected Plan as set out on the Pricing Page. All fees are quoted exclusive of VAT and any applicable taxes, which will be added where required.
Subscription Fees are billed in advance on a monthly or annual basis, depending on the billing frequency you select. Your billing cycle begins on the date your paid subscription starts.
Your Plan includes a Contact Allowance, which is the number of Contacts that may be created per billing cycle. The Contact Allowance resets at the start of each billing cycle. Deleting a Contact does not reduce the count for the current billing cycle.
There are no hard caps on Contact creation. If you exceed your Contact Allowance in any billing cycle, Contacts will continue to be created without interruption. Overage will be charged at the per-Contact rate specified for your Plan on the Pricing Page and invoiced on your next billing date.
We will send notifications when you approach your Contact Allowance to help you manage usage.
You must provide a valid payment method. You authorise us to charge your payment method for all fees due under these Terms, including Subscription Fees, overage charges, and any applicable taxes.
We may change our fees from time to time. We will provide you with at least 30 days' written notice before any fee increase takes effect. Fee increases will apply from the start of your next billing cycle following the notice period. If you do not agree with a fee increase, you may cancel your subscription before the new fees take effect.
If you select annual billing, the Subscription Fee for the full year is payable in advance. Annual billing may be offered at a discounted rate as set out on the Pricing Page.
From time to time, we may offer promotional pricing, launch offers, or discounted rates. The terms and duration of any promotional pricing will be communicated to you at the time of the offer. Unless otherwise stated, promotional pricing applies for the specified period only and standard pricing will apply thereafter.
If any payment is not received by the due date, we reserve the right to: (a) charge interest on the overdue amount at 4% per annum above the Bank of England base rate; (b) suspend access to the Service until payment is received; and (c) recover reasonable costs incurred in collecting the overdue payment.
Subscription Fees are non-refundable except where required by applicable law. If you cancel a monthly subscription mid-cycle, you will retain access to the Service until the end of the current billing cycle. If you cancel an annual subscription, no pro-rata refund will be provided unless required by applicable law.
You are responsible for all applicable taxes, duties, and levies imposed by any governmental authority in connection with your use of the Service, excluding taxes on Nerchr's net income. If we are required to collect or remit taxes on your behalf, those taxes will be added to your invoice.
You retain all rights, title, and interest in and to your Customer Data. Nothing in these Terms transfers ownership of your Customer Data to Nerchr.
You grant Nerchr a non-exclusive, worldwide, royalty-free licence to use, process, store, and transmit your Customer Data solely for the purpose of providing the Service to you and as otherwise described in these Terms and our Privacy Policy.
To the extent that Customer Data includes personal data, Nerchr processes that data as a data processor on your behalf. The terms of this processing are governed by our Data Processing Agreement, which forms part of this Agreement.
You are solely responsible for the accuracy, quality, legality, and integrity of your Customer Data. You represent and warrant that you have all necessary rights, consents, and permissions to submit Customer Data to the Service and to permit Nerchr to process it as contemplated by these Terms.
You may export your Customer Data from the Service at any time during your subscription using the export functionality available within the platform. Upon termination of your subscription, we will make your Customer Data available for export for a period of no less than 30 days. After this period, we may delete your Customer Data in accordance with our standard data retention practices.
We implement and maintain appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss, destruction, or alteration. Further details are set out in our Data Processing Agreement.
While we take reasonable steps to maintain backups, you are responsible for maintaining your own backups of Customer Data. We shall not be liable for any loss of Customer Data except to the extent caused by our negligence or breach of these Terms.
The Service, including all software, technology, designs, templates, documentation, and related materials, is the property of Nerchr or its licensors and is protected by Intellectual Property Rights. Nothing in these Terms grants you any ownership rights in the Service.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your subscription, solely for your internal business purposes.
You shall not: (a) copy, modify, adapt, or create derivative works of the Service or any part of it; (b) reverse engineer, decompile, disassemble, or attempt to discover the source code of the Service; (c) sublicence, sell, resell, lease, or otherwise make the Service available to any third party except through the Client Account functionality as intended by the Service; (d) remove, alter, or obscure any proprietary notices on the Service; (e) use the Service to build a competing product or service; or (f) access the Service for benchmarking or competitive analysis purposes.
You retain all Intellectual Property Rights in content you create using the Service, including Funnel designs, dashboard configurations, and custom metrics. We claim no ownership over content you create.
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate that Feedback into the Service without restriction or obligation to you.
The Service allows you to connect to Third-Party Services, including advertising platforms such as Google Ads, Meta (Facebook/Instagram), Microsoft Advertising, LinkedIn Ads, and TikTok Ads. These connections enable features such as data import for reporting, conversion API feedback, and audience creation.
The Service integrates with third-party tools such as Zapier and may support webhooks, APIs, and other integration methods. Your use of any third-party integration is subject to the terms and conditions of the relevant third-party provider.
Your use of Third-Party Services through the Service is subject to the terms and conditions, privacy policies, and acceptable use policies of those Third-Party Services. It is your responsibility to ensure your use of Third-Party Services complies with their respective terms.
We do not control, endorse, or assume any responsibility for Third-Party Services. We make no warranties or representations regarding the availability, accuracy, reliability, or quality of any Third-Party Service. We shall not be liable for any loss or damage arising from your use of, or reliance on, any Third-Party Service.
Third-Party Services may change their APIs, terms, functionality, or availability at any time. Such changes may affect the features and functionality available to you through the Service. We will use reasonable efforts to update integrations in response to material changes, but we do not guarantee uninterrupted integration with any Third-Party Service.
Where you use the Service to send conversion data to advertising platforms (including conversion events, values, adjustments, and retractions), you are responsible for ensuring that: (a) you have the necessary rights and consents to transmit such data; (b) the data is accurate and reflects genuine business outcomes; and (c) your use of conversion API features complies with the terms and policies of the relevant advertising platform.
Nerchr transmits conversion data based on triggers and configurations set by you. We are not responsible for how advertising platforms use, interpret, or act upon the data received.
Certain Plans allow you to use custom subdomains for Funnels hosted on the Service. Custom domain availability is subject to your Plan, as set out on the Pricing Page and the Fair Use Policy.
You are responsible for owning or having the right to use any custom domain you configure with the Service. We are not responsible for any domain registration, renewal, DNS configuration, or disputes relating to domain ownership.
We will provision SSL certificates for custom domains used with the Service. You acknowledge that SSL provisioning may take a reasonable period to complete.
Your use of the Service is subject to our Acceptable Use Policy, which forms part of this Agreement. Without limiting the Acceptable Use Policy, you agree not to use the Service in any way that: (a) violates any applicable law or regulation; (b) infringes the rights of any third party; (c) transmits spam, unsolicited communications, or content that violates anti-spam legislation; (d) introduces malware, viruses, or other harmful code; (e) attempts to gain unauthorised access to any part of the Service or its infrastructure; or (f) interferes with the performance, security, or integrity of the Service.
We reserve the right to suspend or terminate your access to the Service if we reasonably believe you have breached the Acceptable Use Policy, with or without prior notice depending on the severity of the breach.
Your use of the Service is also subject to our Fair Use Policy, which forms part of this Agreement. The Fair Use Policy sets out the technical ceilings and reasonable use thresholds that apply within the Service (including limits on Client Accounts, Funnels, dashboards, seats, workflows, custom domains, imports, and rate-limited API and webhook traffic).
Where your usage approaches or exceeds a Fair Use threshold, we will contact you to discuss options before taking any enforcement action, except in cases where immediate action is required to protect the Service or other Customers. Persistent or material breach of the Fair Use Policy, where you have failed to adjust your usage after we have raised it with you, shall be treated as a breach of these Terms and may result in suspension or termination of your Account in accordance with Section 15.
Each party may receive confidential information from the other party in connection with these Terms. "Confidential Information" means any information that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Your Customer Data is your Confidential Information. The non-public aspects of the Service (including its technology and infrastructure) are our Confidential Information.
Each party agrees to: (a) use the other party's Confidential Information only for the purposes of performing its obligations under these Terms; (b) not disclose the other party's Confidential Information to any third party except as permitted under these Terms; and (c) protect the other party's Confidential Information using at least the same degree of care it uses for its own confidential information, and in any event no less than reasonable care.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives the disclosing party reasonable prior notice where permitted.
We warrant that: (a) we have the right to provide the Service; (b) the Service will perform materially in accordance with its documentation; and (c) we will provide the Service with reasonable skill and care.
Except as expressly set out in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee any specific results from your use of the Service, including improvements in advertising performance, lead quality, conversion rates, or cost per acquisition. The effectiveness of the Service depends on many factors outside our control, including the quality of your advertising, your sales processes, and the behaviour of third-party advertising platforms.
From time to time, we may make beta or pre-release features available to you. Beta features are provided "as is" without warranty of any kind. We may modify or discontinue beta features at any time without notice or liability.
Subject to Section 14.3, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Subscription Fees paid by you in the 12-month period immediately preceding the event giving rise to the claim.
Subject to Section 14.3, neither party shall be liable to the other for any: (a) loss of profits, revenue, or anticipated savings; (b) loss of business or contracts; (c) loss of goodwill or reputation; (d) loss of or corruption of data (except as specifically provided in Section 6); (e) indirect, special, incidental, or consequential loss or damage; howsoever arising, even if the party has been advised of the possibility of such loss.
Nothing in these Terms excludes or limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be excluded or limited by applicable law; or (d) your obligation to pay fees due under these Terms.
You agree to indemnify, defend, and hold harmless Nerchr, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Service; (c) your Customer Data, including any claim that Customer Data infringes the rights of a third party; (d) your breach of any applicable law or regulation; or (e) the actions of your Authorised Users.
We will indemnify, defend, and hold you harmless from and against any third-party claims that the Service (excluding Customer Data and Third-Party Services) infringes the Intellectual Property Rights of a third party, provided you: (a) promptly notify us in writing of such a claim; (b) grant us sole control of the defence and settlement; and (c) reasonably cooperate with us in the defence. If any part of the Service becomes, or in our opinion is likely to become, the subject of an infringement claim, we may at our option: (i) procure the right for you to continue using the Service; (ii) modify the Service to make it non-infringing; or (iii) terminate your subscription and refund any prepaid fees for the unused portion of the subscription term.
These Terms take effect when you create an Account and continue until terminated in accordance with this Section.
Your subscription continues for the billing period you selected (monthly or annual) and automatically renews for successive periods of the same duration unless: (a) you cancel your subscription before the end of the current billing period; or (b) either party terminates in accordance with these Terms.
You may cancel your subscription at any time through your Account settings or by contacting us at support@nerchr.io. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have paid for.
Either party may terminate these Terms immediately by written notice if: (a) the other party commits a material breach of these Terms and fails to remedy that breach within 30 days of receiving written notice of the breach; or (b) the other party becomes insolvent, enters administration, liquidation, or any similar process.
We may terminate or suspend your access to the Service immediately, without prior notice, if: (a) you breach the Acceptable Use Policy; (b) you persistently or materially breach the Fair Use Policy and have failed to remedy the breach after we have raised it with you; (c) we are required to do so by law; (d) your use of the Service poses a security risk to the Service or other users; or (e) your Account has been inactive for a continuous period of 12 months or more.
Upon termination: (a) your right to use the Service ceases immediately (or at the end of the current billing period, in the case of cancellation under Section 16.3); (b) you remain liable for any outstanding fees, including overage charges; (c) each party shall return or destroy the other party's Confidential Information upon request; and (d) we will make your Customer Data available for export for no less than 30 days following termination, after which we may delete it.
Sections 5 (to the extent of any outstanding fees), 6.1, 7.1, 12, 13.2, 14, 15, 16.6, 16.7, 17, 18, and 19 shall survive termination of these Terms.
Before initiating formal proceedings, both parties agree to attempt to resolve any dispute arising out of or in connection with these Terms through good faith negotiation. The party raising the dispute shall provide written notice to the other party, and both parties shall use reasonable efforts to resolve the dispute within 30 days of such notice.
If the dispute is not resolved through negotiation within 30 days, either party may propose mediation. Any mediation shall be conducted in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. The costs of mediation shall be shared equally between the parties.
If the dispute is not resolved through negotiation or mediation, either party may bring proceedings in the courts of England and Wales.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Fair Use Policy, Cookie Policy, and any Order Form, constitute the entire agreement between you and Nerchr in relation to the Service and supersede all prior agreements, understandings, and arrangements between the parties.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any right shall only be effective if made in writing.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, labour disputes, power failures, internet or telecommunications failures, or failures of Third-Party Services. This does not apply to your obligation to pay fees.
Notices under these Terms shall be sent: (a) to Nerchr at legal@nerchr.io; and (b) to you at the email address associated with your Account. Notices are deemed received on the day sent if sent by email during business hours, or on the next business day if sent outside business hours.
These Terms do not confer any rights on any person or party other than the parties to these Terms. No third party shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
If you have any questions about these Terms, please contact us at:
Nerchr Ltd
15 Neptune Court, Vanguard Way, Cardiff, Wales, CF24 5PJ, United Kingdom
Email: legal@nerchr.io
Website: www.nerchr.io
These Terms of Service are effective as of 16 April 2026.
